Airport transportation can involve details that are specific to the passenger’s journey. If you have a question about an SFO shuttle, vehicle requirement, service area or existing reservation, the contact page provides a place to request additional information.

When asking about a new trip, include your travel date, pickup location, destination, passenger count and relevant flight information whenever possible. A complete description allows the transportation requirement to be understood more accurately than a general question about airport service.

For existing reservations, provide enough information to identify the trip and clearly explain what needs to change. This may include a flight update, new pickup time, different destination, passenger change or luggage requirement.

The website contains dedicated information about the SFO service area, shuttle fleet and booking process. Reviewing those sections first may answer common questions, but the contact page remains useful when your journey has circumstances that require clarification.

If you are ready to request transportation, use the SFO booking page rather than sending an incomplete general inquiry. The booking form is designed to collect the information needed for a transportation request.

Airport procedures can also change. SFO currently publishes official information about ground transportation, terminal pickup and drop-off, public transit and other transportation options. For airport rules or terminal procedures controlled by the airport itself, travelers should confirm the latest information through SFO’s official resources.

Our role is to answer questions related to our own transportation service and help customers understand the information needed for a reservation.

Whether you are planning an upcoming departure, arranging transportation after an arrival or coordinating travel for several passengers, provide the relevant details when contacting us.

Clear information leads to a clearer transportation request.